This Privacy Policy explains how JQ Werks LLC. ("JQ Werks," "we," "us," or "our") collects, uses, and shares personal information when you visit jqwerks.com, make a purchase, or contact us.
INFORMATION WE COLLECT
We collect information you provide to us and certain information generated when you interact with our store. Depending on how you use our services, this may include:
- Contact and order information: Your name, email address, billing and shipping addresses, telephone number if provided, and information about your purchases and transactions.
- Customer support information: Messages and other information you provide when contacting us about orders, returns, warranty requests, or other inquiries.
- Shipping address verification: If you request an exception to our billing-address shipping requirement, we may ask for a copy of your driver's license and signed shipping authorization, as described in our Shipping Policy. We use this information to verify and process your shipping address exception request.
- Device and browsing information: Your IP address, browser and operating system information, and information about your interactions with our store, including information collected through cookies and similar technologies.
HOW WE USE & SHARE INFORMATION
How we use information. We use personal information to process and verify orders, arrange payment and delivery, manage returns and warranty requests, respond to inquiries, operate and improve our store, prevent fraud, and meet legal obligations. Marketing communications are subject to the choices described below.
Shopify. Our store is hosted on Shopify, which provides the e-commerce platform and related services that support our store. Personal information is processed through Shopify in connection with these services. For information about Shopify's own handling of personal information and the choices it provides, please review the Shopify Consumer Privacy Policy.
Payments. Payment information is handled by the payment providers used at checkout, in accordance with their privacy policies and applicable security requirements. We receive transaction information needed to manage your order, such as payment status and transaction references. The way payment information is processed and retained depends on the provider and payment method used.
Service providers. We share personal information with service providers where needed to operate our store and fulfill your requests, including providers of hosting, payment processing, order fulfillment, shipping, and customer communications.
Legal and security matters. We may disclose personal information when reasonably necessary to comply with applicable law or a lawful request, investigate suspected fraud, address security issues, resolve disputes, or protect the rights, property, or safety of JQ Werks, our customers, or others.
Business transfers. If our business is acquired by or merged with another company, personal information may be transferred in connection with that transaction, subject to applicable law.
International processing. Shopify and other service providers may store or process information in countries other than your country of residence. Privacy laws in those countries may differ from those where you live.
Third-party websites. Links on our store may take you to independently operated websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
COOKIES & YOUR CHOICES
Cookies and similar technologies. Our store uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and preferences. These technologies may also be used to understand how visitors use the store, depending on the services enabled. Information about Shopify's cookies is available in the Shopify Cookie Policy.
Cookie preferences. You can manage or delete cookies through your browser settings. Blocking certain cookies may affect store functions, including your cart or checkout. Where our store displays a cookie banner or privacy preferences link, you can also use it to manage the choices offered.
Email marketing. If you opt in, we may send emails about our store, products, and updates. You can unsubscribe using the link in a marketing email or by contacting support@jqwerks.com. Changing your marketing preferences does not stop communications needed to manage your orders, deliveries, returns, or support requests.
Your privacy rights. Depending on your location and the laws that apply, you may have rights to access, correct, delete, or receive a copy of your personal information; withdraw consent; object to or restrict certain processing; or opt out of certain uses such as targeted advertising or the sale or sharing of personal information. These rights are subject to applicable conditions and exceptions.
To make a privacy request, contact support@jqwerks.com. We may request information reasonably necessary to verify your identity or your authority to act for someone else. We will respond in accordance with applicable law. Where applicable, you may also raise a concern with your local privacy regulator.
Where processing is based on your consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already carried out lawfully or information we must retain or process for other permitted purposes.
SECURITY & RETENTION
Data security. We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission over the internet or electronic storage is completely secure.
Data retention. We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer and warranty support, maintaining required business records, preventing fraud, and resolving disputes. Retention periods depend on the type of information, our relationship with you, and applicable legal, tax, and accounting requirements.
A request to delete information does not necessarily require the deletion of records we are permitted or required to retain under applicable law.
POLICY DETAILS & CONTACT
Age and parental permission. If you are under the age of majority in your place of residence, you should use our store only with the permission and supervision of a parent or legal guardian. Please contact us if you believe a minor has provided personal information without the required permission.
Policy updates. We may update this Privacy Policy to reflect changes in our practices, services, or applicable requirements. Updates will be posted on this page with a revised "Last updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.
Contact us. For privacy questions, requests, or complaints, please contact JQ Werks at support@jqwerks.com.