SHIPPING AND RETURNS

Please review the following policies before placing an order.

SHIPPING & DELIVERY

Order changes & cancellations. If you wish to cancel or make changes to your order, please contact us promptly. We will do our best to accommodate your request as long as the order has not been shipped.

Once your cancellation is confirmed, you will receive a credit or refund for the order amount, minus the applicable cancellation fees, within 7 business days.

Order processing. In-stock orders are processed within 48 to 96 hours, unless otherwise noted. We will get your order packaged and shipped as fast as we can. Please allow sufficient time to securely pack your order so it can arrive safely at your door.

Shipping address. We are only able to ship orders to your billing address. However, we do offer exceptions for special circumstances. To request an exception, you must provide a copy of your driver's license and signed written consent authorizing us to ship to an address different from your billing address.

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Shipping methods & tracking. Orders are shipped via USPS, UPS, or FedEx, unless otherwise specified. After your order has shipped, you will receive an email containing your tracking number. Tracking information may take a day or so to update, even if you have already received a shipping notification. Please check your tracking link again after a short while for the latest shipment information.

International shipping & duties. International customers are responsible for all applicable import duties and taxes.

Delivery inspection. Please inspect your shipment immediately upon receipt and contact us within 24 hours to report visible shipping damage or missing or incorrect items.

Lost or stolen packages. JQ Werks LLC. is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your shipping carrier using the information provided on our Tracking Page. If you have any questions about how to do this, please reach out to our customer support team.

RETURNS & REFUNDS

All standard returns must be approved in writing by JQ Werks and meet the conditions below. Product defects, shipping damage, incorrect items, and warranty requests are handled separately under Product Support.

Return eligibility. Returned merchandise must be in brand-new condition and in its original, unopened, and undamaged product packaging, ready for resale.

• Products that have been opened, installed, used, or altered are not eligible for standard returns.
• All originally supplied components must be included, including any modules, wiring harnesses, fasteners, adapters, accessories, and manuals. Kits must be returned complete. Returns with missing components do not qualify for a refund under this standard return policy.
• Electronic products must remain sealed in their original product packaging to qualify for a standard return. Where provided, all original tamper-evident labels and seals must remain intact and must not have been removed, broken, altered, or replaced.
• Special-order and custom-made items are not eligible for standard returns, cancellations, or refunds.

Requesting a return. Return requests must be submitted within 14 calendar days of receiving your order. Please contact us through our Contact Us page and provide your order number, proof of purchase, and reason for the return. Do not send merchandise back before receiving written approval and return instructions from JQ Werks. Include your original order number with your return.

Approved returns must be shipped back within 30 calendar days of receiving written return approval from JQ Werks. Keep your shipping receipt and tracking information as proof of shipment. Returns sent without prior approval or shipped after this deadline may be refused.

Restocking fee. All approved standard returns are subject to a 20% restocking fee. This fee is calculated on the amount actually paid for the returned merchandise after any discounts, excluding taxes, shipping, and other fees. The restocking fee will be deducted from the approved refund.

Return shipping. Shipping, handling, and transaction fees paid with the original order are non-refundable for standard returns. Customers are responsible for the cost of return shipping. If the returned merchandise originally qualified for free shipping, the actual original shipping cost for that merchandise will be deducted from the refund, in addition to the restocking fee.

Please package all items securely. We recommend using a trackable shipping service and retaining the tracking information until the return has been completed.

Inspection & refund processing. All returned merchandise is subject to inspection before a refund is approved. Return authorization does not guarantee a refund if the merchandise does not meet the return conditions. Approved refunds will be processed within 5 business days after the returned merchandise has been received, inspected, and approved. The refund will reflect the applicable restocking fee, shipping deductions, and non-refundable fees described above.

Refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

PRODUCT SUPPORT

If you receive a damaged or incorrect item, or believe a product is defective, please contact JQ Werks promptly with your order number and relevant details, photos, or videos. Our team will review the issue and provide the appropriate troubleshooting, return, or warranty instructions.

These matters are reviewed separately from standard returns. The 20% standard return restocking fee does not apply to approved warranty claims or returns resulting from a confirmed product defect, confirmed shipping damage on arrival, or an error by JQ Werks.

The unopened packaging and seal requirements above apply to standard returns and do not, by themselves, determine warranty eligibility.